eTelecare Global Solutions, Inc. is a leading provider of business process outsourcing (BPO) services focused on the complex, voice-based segment of customer care services delivered from North America and the Philippines.

From these locations, we provide technical support, financial advisory services, warranty support, customer service, sales, and customer retention primarily to the communications, technology and financial services, as well as travel and hospitality industries.

• Delivering complex, voice-based BPO services via a multi-shore delivery platform.
• Making significant investments in the quality of our people and processes.
• Linking our performance measurement systems to the key business metrics of our clients and quantifying the value provided.