General Information
Question
1. What does eTelecare Global Solutions do?
Answer
eTelecare Global Solutions, Inc. is a leading provider of business process outsourcing (BPO) services focused on the complex, voice-based segment of customer care services delivered from North America and the Philippines. From these locations, we provide technical support, financial advisory services, warranty support, customer service, sales, and customer retention primarily to the communications, technology and financial services, as well as travel and hospitality industries. Our business model has three key elements:
- Delivering complex, voice-based BPO services via a multi-shore
delivery platform.
- Making significant investments in the quality of our people and
processes.
- Linking our performance measurement systems to the key business
metrics of our clients and quantifying of our financial impact on these metrics.
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2. Where is eTelecare located?
Answer
eTelecare is a Philippine corporation with its corporate headquarters located in Quezon City, Manila. It operates seven delivery centers in the Philippines and six delivery centers in the United States, employing approximately 10,600 employees in the Philippines and 2,800 employees in the United States. The company also maintains its North American headquarters in Scottsdale, Arizona.
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3. What is eTelecare Global Solutions' ticker symbol and where do the shares trade?
Answer
eTelecare American Depositary Shares (ADS) trade on The NASDAQ Global Market under the symbol ETEL in the ratio of one ADS for one share of eTelecare common stock.
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4. When was eTelecare Global Solutions' initial public offering (IPO) and what was the offering price?
Answer
eTelecare Global Solutions, Inc. (NASDAQ: ETEL) commenced its initial public offering of 5,500,000 American Depositary Shares, or ADSs, at a price of $13.50 per ADS on March 28, 2007.
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5. How can I invest in eTelecare Global Solutions? Can I purchase stock directly from the company?
Answer
eTelecare does not offer a direct stock purchase. Please contact a stock brokerage firm to purchase eTelecare's ADS.
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6. Does eTelecare pay a cash dividend?
Answer
eTelecare Global Solutions does not pay a stock or cash dividend on its common shares and anticipates future earnings will be reinvested in the company.
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7. Who is eTelecare Global Solutions' Transfer Agent?
Answer
Professional Stock Transfer, Inc.
Unit 1003 City & Land Mega Plaza
ADB Ave. cor. Garnet Road
Ortigas Center, Pasig City,
Metro Manila, Philippines
Tel: 63 (2) 687- 4053
Fax: 63 (2) 687- 2733
psti@tri-isys.com
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8. When does eTelecare Global Solutions' fiscal year end?
Answer
eTelecare's fiscal year ends on December 31. Our quarters end on March 31, June 30, September 30, and December 31.
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9. Who is eTelecare Global Solutions' Independent Auditor?
Answer
KPMG LLP
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10. How do I contact Investor Relations?
Answer
Investor Relations Department
Anh Huynh
Director of Investor Relations
eTelecare Global Solutions, Inc.
8901 E. Raintree Drive, Suite 100
Scottsdale, AZ 85260 USA
investors@etelecare.com
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11. How do I contact eTelecare Global Solutions' Depositary?
Answer
Deutsche Bank Trust Company Americas
60 Wall Street
New York, NY 10005
Shareholder inquiries: 866-249-2593
Broker Services: 212-250-9100
adr@db.com
www.adr.db.com
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12. How can I obtain additional historical information on eTelecare Global Solutions?
Answer
Refer to the document below for additional historic information.
eTelecare Global Solutions Historical Information
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