eTelecare Global Solutions, Inc. is a leading provider of business process outsourcing (BPO) services focused on the complex, voice-based segment of customer care services delivered from North America and the Philippines.

From these locations, we provide technical support, financial advisory services, warranty support, customer service, sales, and customer retention primarily to the communications, technology and financial services, as well as travel and hospitality industries.

Our value creation business model has three key elements:

• Delivering complex, voice-based BPO services via a multi-shore delivery platform.
• Making significant investments in the quality of our people and processes.
• Linking our performance measurement systems to the key business metrics of our clients and quantifying the value provided.

 View 2007 Annual Report

Contact Information	Transfer Agent
Anh Huynh Director of Investor Relations eTelecare Global Solutions, Inc. (888) 362-1073 investors@etelecare.com   Phil Bourdillon Silverman Heller Associates (310) 208-2550	Professional Stock Transfer, Inc. Unit 1003 City & Land Mega Plaza ADB Ave. cor. Garnet Road Ortigas Center, Pasig City, Metro Manila, Philippines Tel: 63 (2) 632 687-4053 Fax: 63 (2) 632 687-2733 psti@tri-isys.com
Instructions for Conversion of Common Shares into ADRs for Non-Affiliate eTelecare Shareholders
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